Shipping, Delivery & 3-Day Returns Policy
Every VISRA creation travels in an insured, tamper-evident luxury keepsake box with trusted priority air carriers. If the silhouette does not feel like you, our 3-day complimentary doorstep pickup ensures an effortless return or size exchange.
All-India Insured Priority Shipping
At VISRA by Vishnupriya, every ensemble represents a cherished moment—from intimate family gatherings to grand festivities. We partner exclusively with India's premier air logistics networks—BlueDart Express Air, Delhivery Direct, and DTDC Platinum—guaranteeing rapid, fully insured air transit directly to your doorstep.
- 100% Free Shipping: Complimentary door-to-door delivery across all 28 states and 8 union territories of India with zero minimum cart threshold.
- 100% Transit Insurance: In the improbable event of transit damage, delay, or parcel loss, our atelier guarantees an immediate priority replacement or a 100% refund.
- Real-Time SMS & WhatsApp Tracking: Live status updates dispatched as your creation leaves the atelier, takes off on air freight, and arrives with the local delivery associate.
Atelier Crafting & Dispatch Timelines
To preserve fabric luster and silhouette integrity, every piece undergoes a rigorous 34-point quality inspection and botanical steam press before departure:
| Creations Classification | Atelier Handcraft & Dispatch | Estimated Transit Time |
|---|---|---|
| Ready-to-Wear Suit Sets (Sizes XS – XXL) | Dispatch time has not been published | 3–5 Business Days (Air Express) |
| Custom Sizing & Sleeve Length Adjustments | Tailored in 3–5 Business Days | 3–5 Business Days (Air Express) |
| Hand-Dyed Silks & Bespoke Trousseau Sets | Crafted in 7–10 Business Days | 3–5 Business Days (Air Express) |
| Tier 2 & Remote Indian PIN Codes | Dispatch time has not been published | 4–7 Business Days (BlueDart / Delhivery) |
Cash on Delivery (COD) Guidelines
We are delighted to offer flexible Cash on Delivery across eligible locations in India to ensure total purchasing peace of mind:
- Zero COD Surcharge: 100% free COD. Zero convenience or handling fees are added to your invoice at checkout.
- Cash or Instant UPI QR at Doorstep: When the courier associate delivers your box, you may pay using physical cash or scan the dynamic UPI QR code on their device with GPay, PhonePe, or Paytm.
- Order Verification Call: To protect limited handloom allocations, our concierge desk may place a brief automated confirmation call prior to dispatch.
3-Day Doorstep Returns & Complimentary Exchanges
We want you to feel an undeniable sense of royalty every time you drape VISRA. If the fit, silhouette, or drape is anything less than perfect, you may request a size exchange or a full refund within 3 calendar days of package delivery.
| Resolution Option | Processing Time | Settlement Method |
|---|---|---|
| Complimentary Size Exchange (e.g. S to M) | Dispatched in 24 hrs of reverse pickup | New creation delivered to your doorstep |
| 100% Full Cash Refund | 3–5 Business Days post inspection | Original source account (Bank / UPI / Card) |
| VISRA Atelier Store Credit | Instant (Zero waiting period) | Lifetime-valid voucher with bonus 5% perk |
How to Request a Return or Exchange
No printing labels, no courier drop-offs. We handle the entire reverse logistics from your home:
Request in 1 Click
Go to My Account > Orders and click “Return / Exchange”, or message our WhatsApp concierge with your Order ID.
Doorstep Pickup
BlueDart / Delhivery courier associate visits your address to collect the sealed parcel with pre-printed return labels.
Atelier Verification
Our quality karigars inspect the garment within 24 hours of arrival to confirm unwashed condition.
Instant Settlement
Replacement size is immediately dispatched, or full 100% refund is released directly to your account.
Heirloom Keepsake Packaging & Wax Seal
Opening a VISRA parcel is an experience designed to be as special as wearing the creation itself. Every suit set dispatched from our Delhi atelier is encased inside:
- Rigid Gold-Embossed Keepsake Box: Heavyweight ivory and royal maroon keepsake box suitable for lifelong heirloom preservation.
- Breathable Cotton Muslin Bag (Malmal): Protects delicate zari yarns and pure silk from environmental humidity and oxidation.
- Authentic Artisan Wax Seal: Hand-pressed in gold wax with the signature VISRA crest—confirming tamper-free dispatch directly from Vishnupriya's atelier.
Frequently Asked Questions
Yes. VISRA by Vishnupriya provides 100% complimentary insured express delivery on all orders across India, with zero shipping fees and no minimum order value. In the event you need a size exchange or return, doorstep reverse courier pickup is also arranged completely free of charge.